Terms and Conditions

LinguaLink360 Effective Date: 01 May 2026

Last Updated: 25 May 2026

1. Introduction and Acceptance

1.1 These Terms and Conditions ("Terms") govern your access to and use of LinguaLink360 ("Platform", "Service", "we", "us", or "our"), a cloud-based healthcare management software-as-a-service (SaaS) platform operated by LinguaLink360.

1.2 By accessing, registering for, or using the Platform, you ("User", "Subscriber", "you") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

1.3 If you are accepting these Terms on behalf of a hospital, clinic, or healthcare organisation ("Organisation"), you represent and warrant that you have the authority to bind that Organisation to these Terms.

1.4 If you do not agree to these Terms, you must not access or use the Platform.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Platform" means the LinguaLink360 web application, APIs, and all associated services.
"Subscriber" means a hospital or healthcare organisation that has registered for a subscription plan.
"User" means any individual granted access to the Platform under a Subscriber's account, including administrators, clinicians, and support staff.
"Patient Data" means any personal or health-related information entered into the Platform relating to a patient.
"Subscription Plan" means the service tier selected by the Subscriber, including associated features, user limits, and billing terms.
"Super Admin" means the Platform operator's administrative account with cross-tenant management capabilities.
"Content" means any data, text, files, or information uploaded or transmitted through the Platform.

3. Platform Description

3.1 LinguaLink360 is a multi-tenant, role-based healthcare management platform designed for speech-language pathology (SLP) clinics and allied healthcare settings. The Platform provides tools for:

Patient registration and profile management
Clinical assessments and standardised SLP evaluation forms
Therapy resource assignment and session tracking
Appointment scheduling with calendar and video consultation integrations
Prescription and billing management
PDF report generation and export
Role-based staff access control

3.2 The Platform is not a medical device and is not intended to replace clinical judgement, diagnosis, or treatment by a qualified healthcare professional.

4. Account Registration and Eligibility

4.1 To access the Platform, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

4.2 You must be at least 22 years of age to use the Platform.

4.3 The Platform is intended for use by licensed healthcare professionals and their organisations. You represent that your use complies with all applicable professional licensing, regulatory, and legal requirements in your jurisdiction.

4.4 Subscriber accounts are organisation-level accounts. The Subscriber is responsible for managing User access within their account, including creating, modifying, and revoking User credentials.

4.5 You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at support@lingualink360.com if you become aware of any unauthorised access to your account.

4.6 We reserve the right to suspend or terminate accounts where we have reasonable grounds to believe the account has been compromised or is being used in violation of these Terms.

5. Subscription Plans and Billing

5.1 Plans: The Platform is offered under subscription plans as described on our website. Plans vary by the number of licensed users (doctors/clinicians), features enabled, and storage allocation.

5.2 Billing Cycle: Subscriptions are billed on monthly basis, beginning on the date of activation. Fees are charged in advance.

5.3 Pricing: Subscription fees are displayed in PKR. We reserve the right to change pricing with 30 days written notice. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

5.4 Payment Methods: We accept payments via Bank Transfer. All transactions are subject to the terms of the applicable payment processor.

5.5 Trial Period: New Subscribers may be eligible for a free trial period of 07 days. No payment information is required during the trial unless specified. At the end of the trial, continued access requires a paid subscription.

5.6 Grace Period: If a subscription payment fails, the Subscriber will be granted a grace period of 03 days to resolve the payment before access is restricted.

5.7 Doctor Licence Limits: Each subscription plan includes a maximum number of licensed clinician accounts. Exceeding the limit requires upgrading to a higher plan or purchasing extra licenses.

5.8 Taxes: Subscription fees are exclusive of applicable taxes (including VAT, GST, or sales tax). Applicable taxes will be added at checkout based on your location.

5.9 Refunds: All subscription payments are non-refundable except where required by applicable law. If you believe a charge has been made in error, contact us at Billing@lingualink360.com within 07 days of the charge.

6. Trial Accounts

6.1 Trial accounts provide access to starter pack features for evaluation purposes. Feature availability during trial may differ from paid plans.

6.2 Data entered during a trial period will be retained for 30 days after trial expiry. After this period, trial data may be permanently deleted.

6.3 We reserve the right to modify or discontinue trial offerings at any time without notice.

7. Permitted Use

7.1 Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for you or your Organisation's internal healthcare management purposes.

7.2 You may use the Platform to:

Manage patient records within your Organisation
Conduct clinical assessments and therapy management
Schedule appointments and manage billing
Generate and export clinical documentation

7.3 You must not:

(a) use the Platform for any unlawful purpose or in violation of applicable healthcare, data protection, or privacy laws; (b) share login credentials with unauthorised persons or allow unauthorised access to patient data; (c) upload, transmit, or store malicious code, viruses, or harmful content; (d) attempt to reverse-engineer, decompile, or extract the source code of the Platform; (e) resell, sublicense, or otherwise make the Platform available to third parties outside your Organisation without our prior written consent; (f) scrape, crawl, or extract data from the Platform using automated means; (g) interfere with or disrupt the integrity or performance of the Platform; (h) circumvent any security controls, authentication, or access restrictions; (i) use the Platform in any manner that could harm, disable, or overburden our infrastructure.

8. Patient Data and Healthcare Compliance

8.1 Data Responsibility: The Subscriber is the data controller for all Patient Data entered into the Platform. We act as a data processor on your behalf.

8.2 Accuracy: You are solely responsible for the accuracy, completeness, and legality of all Patient Data entered into the Platform.

8.3 Regulatory Compliance: You are responsible for ensuring your use of the Platform complies with all applicable healthcare regulations in your jurisdiction, including but not limited to:

HIPAA (United States)
GDPR (European Union / United Kingdom)
PECA (Prevention of Electronic Crimes Act)

8.4 No Clinical Advice: The Platform does not provide medical advice, diagnosis, or treatment recommendations. Clinical decisions remain the sole responsibility of qualified healthcare professionals.

8.5 Data Processing Agreement: Where required by applicable law, a Data Processing Agreement ("DPA") may be executed between you and us. Contact [DPA_EMAIL] to request a DPA.

8.6 Research and Analytical Use of Data

8.6.1 Subject to applicable law, data entered into or generated through the Platform may be used by us for research, analytics, statistical analysis, service improvement, platform optimisation, quality assurance and product development purposes.

8.6.2 Where such use occurs, we will process the data in a privacy-conscious manner and will rely, where appropriate, on anonymised, aggregated, pseudonymised, or de-identified data so that individual patients are not reasonably identifiable from the outputs of such processing.

8.6.3 The Subscriber remains solely responsible for obtaining and maintaining any patient consents, authorisations, regulatory approvals, ethics clearances, or other permissions required under applicable healthcare, privacy, and data protection laws to enable the collection, processing, and onward use of Patient Data for the purposes described in this clause.

8.6.4 Nothing in this clause shall be construed as a transfer of ownership of Patient Data. We do not claim ownership of Patient Data uploaded to the Platform, and the rights granted under this clause are limited to those necessary to carry out the activities described herein in compliance with applicable law.

8.6.5 Outputs derived from anonymised, aggregated, or de-identified data—including statistical insights, models, benchmarks, and research findings—may be retained and used by us without restriction, provided that such outputs do not identify, and cannot reasonably be used to identify, any individual patient or User.

9. Intellectual Property

9.1 The Platform, including all software, algorithms, user interfaces, documentation, and trademarks, is owned by LinguaLink360 and is protected by applicable intellectual property laws.

9.2 We grant you a limited right to use the Platform as described in Section 7. No other rights are granted.

9.3 You retain ownership of all Patient Data and Content you upload to the Platform. By uploading Content, you grant us a limited, non-exclusive licence to process that Content solely to provide the Service.

9.4 Feedback or suggestions you provide about the Platform may be used by us without obligation to you.

10. Integrations and Third-Party Services

10.1 The Platform integrates with third-party services including Google Calendar, Zoom, Microsoft Azure Speech Services, and payment processors. Your use of these integrations is subject to the respective third-party terms of service and privacy policies.

10.2 We are not responsible for the availability, accuracy, or security of third-party services.

10.3 You are responsible for obtaining any licences, consents, or authorisations required to use third-party integrations in connection with the Platform.

11. Availability and Support

11.1 We aim to maintain Platform availability of 95% per calendar month, excluding scheduled maintenance and circumstances beyond our reasonable control.

11.2 Scheduled maintenance will be communicated with at least 48 hours' advance notice where practicable.

11.3 Technical support is available via support@lingualink360.com during business hours 01 pm-10 pm, Pakistan Time.

11.4 We do not guarantee that the Platform will be error-free or that all defects will be corrected within a specific timeframe.

12. Data Security

12.1 We implement commercially reasonable technical and organisational measures to protect data processed on the Platform, including encryption in transit and at rest, access controls, and regular security assessments.

12.2 You are responsible for securing your own systems, devices, and credentials used to access the Platform.

12.3 In the event of a data breach affecting your Organisation's data, we will notify you in accordance with applicable law and our obligations as a data processor.

13. Confidentiality

13.1 Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Platform ("Confidential Information").

13.2 Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party; (c) is independently developed; or (d) is required to be disclosed by law.

13.3 The obligations under this section survive termination of these Terms for a period of 3 years.

14. Suspension and Termination

14.1 By You: You may cancel your subscription at any time by contacting support@lingualink360.com or through the account management portal. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused time.

14.2 By Us: We may suspend or terminate your access to the Platform immediately if: (a) you breach any material provision of these Terms; (b) your subscription payment is overdue beyond the grace period; (c) we are required to do so by law or regulatory order; (d) continued access poses a security or compliance risk.

14.3 Effect of Termination: Upon termination, your right to access the Platform ceases. We will retain your data for 180 days, after which it may be permanently deleted.

14.4 Data Export: Upon termination, the Subscriber has a right to request an export of their patient data in a standard format (e.g., CSV or PDF) within 15 days.

14.5 Sections 9, 13, 15, 16, 17, and 18 survive termination.

15. Disclaimer of Warranties

15.1 The Platform is provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

15.2 We do not warrant that the Platform will meet your specific requirements, operate without interruption, or be free from errors or security vulnerabilities.

16. Limitation of Liability

16.1 To the fullest extent permitted by applicable law, LinguaLink360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, profits, or goodwill, arising from your use of or inability to use the Platform.

16.2 Data Backups: While we implement routine data backups, we recommend that Subscribers maintain their own copies of essential clinical records.

16.3 Our total aggregate liability to you for any claim arising under these Terms shall not exceed the TOTAL FEES PAID BY YOU IN 03 MONTHS immediately preceding the event giving rise to the claim.

16.4 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

17. Indemnification

17.1 You agree to indemnify, defend, and hold harmless LinguaLink360, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

(a) your use of the Platform in violation of these Terms;

(b) your violation of any applicable law or third-party right;

18. Governing Law and Dispute Resolution

18.1 These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law principles.

18.2 Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.

18.3 If the dispute cannot be resolved within 60 days, it shall be submitted to the exclusive jurisdiction of the competent courts in Lahore, Pakistan.

18.4 You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any class action.

19. Modifications to Terms

19.1 We reserve the right to modify these Terms at any time. Material changes will be communicated to Subscribers via email at the address registered on the account or via an in-app notification, with at least 14 days notice before taking effect.

19.2 Continued use of the Platform after the effective date of changes constitutes acceptance. If you do not agree to revised Terms, you must discontinue use and cancel your subscription.

20. Miscellaneous

20.1 Entire Agreement: These Terms, together with the Privacy Policy and any executed DPA, constitute the entire agreement between you and us regarding the Platform.

20.2 Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.

20.3 Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement rights.

20.4 Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity without restriction.

20.5 Force Majeure: Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, cyberattacks, pandemics, or government actions.

20.6 Contact: For questions about these Terms, contact us through Email: contact@lingualink360.com

21. Impersonation and Account Assistance Access

21.1 Platform-Level Impersonation. The Subscriber acknowledges and agrees that authorised LinguaLink360 personnel, including Super Administrators and designated technical support staff, may, where necessary, temporarily access, view, or impersonate User accounts within the Platform strictly for legitimate operational purposes. Such purposes include, without limitation:

(a) technical support and issue resolution;

(b) troubleshooting and diagnostics;

(d) routine and emergency maintenance;

(e) security investigations and integrity checks;

(f) account recovery and access restoration; and

(g) verification of reported defects or service incidents.

21.2 Subscriber-Level Impersonation. The Platform additionally provides functionality enabling Subscriber organisations, through their authorised administrators, to access or impersonate accounts belonging to individuals operating under their tenant, including staff members, clinicians, therapists, doctors, support staff, and patients. Subscriber-level impersonation may be used solely for legitimate operational and care related purposes, including:

(a) assisting with therapy session activities and clinical workflows;

(b) helping patients complete homework, exercises, or assigned tasks;

(d) ensuring continuity of care across clinicians or sessions;

(e) resolving technical or usability issues encountered by Users;

(f) administrative assistance and record management; and

(g) training, onboarding, and supervisory support.

21.3 Restrictions on Use. Impersonation and delegated access functionality:

(a) is restricted to authorised individuals acting within the scope of their assigned role and permissions;

(b) must be exercised in a confidential, lawful, and proportionate manner;

(c) must comply with all applicable healthcare, professional, privacy, and data protection laws and regulations, including those referenced in Section 8.3; and

(d) shall not be used for unauthorised monitoring, surveillance, harassment, retaliation, commercial exploitation, or any purpose inconsistent with the legitimate operational and clinical objectives described in this section.

21.4 Subscriber Responsibility. The Subscriber is responsible for governing the internal use of impersonation functionality within its organisation, including the designation of authorised administrators, the enforcement of internal policies, and the provision of any notices or consents required under applicable law in respect of staff, clinicians, and patients whose accounts may be subject to such access.

21.5 Acknowledgement and Consent. By accessing or using the Platform, Users and Subscribers acknowledge the existence of the impersonation and account assistance access features described in this section and consent to their use in accordance with these Terms, the Privacy Policy, and applicable law.

These Terms were last reviewed on 25 May 2026 and apply to all active subscriptions.